MB99 Privacy Policy

1 Introduction

Welcome to MB99. We believe your personal information is a valuable asset, and protecting it is our ethical responsibility. This Privacy Policy explains what data MB99 collects, why we collect it, and how it is used.

MB99 is an international-standard online gaming platform serving Bangladesh and multiple other countries. Our Privacy Policy applies to our website, mobile app, customer support channels, and all other services.

In this policy, "we" and "our" refer to the MB99 platform. "You" or "user" refers to anyone using our platform. We are always respectful of your privacy and committed to full transparency.

2 What Information We Collect

MB99 collects the following types of information to improve your experience and deliver secure services:

3 How Information Is Used

MB99 uses collected information solely for the following purposes:

• Account Management: To support registration, login, password recovery, and account security.
• KYC & Compliance: To meet legal obligations, verify age, and prevent money laundering.
• Payment Processing: To process deposits, issue withdrawals, and maintain transaction records.
• Customer Support: To resolve your complaints or questions and to maintain open communication with you.
• Personalized Experience: To provide personalized game suggestions and offers based on your preferences (with your consent only).
• Security: To detect unusual activity, prevent fraud, and maintain the integrity of the platform.
• Analytics & Development: To analyze overall usage patterns and improve platform quality.

Your separate consent is obtained for any marketing or promotional communications. You may withdraw this consent at any time.

4 Information Storage & Protection

MB99 stores your data with the highest level of security. Our security measures include:

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Firewall Protection: Multi-layer firewall to prevent unauthorized access.
• Regular Security Audits: Regular security reviews conducted by third-party experts.
• Restricted Access: Only authorized personnel have access to the data they need.
• Data Backup: Regular encrypted backups are maintained.

Your data will be retained for as long as your account remains active. Following account closure, certain data may be kept for up to 5 years as required by law.

5 Sharing Information with Third Parties

MB99 does not sell or rent your personal information. However, limited data may be shared with the following parties in specific circumstances:

• Payment Providers: Only the financial information necessary to process transactions is shared.
• KYC Partner: With licensed institutions for identity verification.
• Regulatory Authority: To fulfill requests from government or regulatory authorities where legally required.
• Fraud Prevention Agency: To detect and prevent fraudulent activity.

Before sharing your information with any third party, mb99 ensures they follow equivalent privacy and security standards. We never sell your information to advertisers or marketing organizations.

6 Cookie Policy

MB99 uses cookies on its website to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytical Cookies: To monitor and improve site performance.
• Marketing Cookies: To show relevant ads — based on your consent.

You can manage cookie settings in your browser at any time. However, disabling certain cookies may affect the functionality of some features on the site.

7 Your Rights

As an MB99 user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your information under certain circumstances.
• Right to Restrict Processing: In certain cases, you may be able to restrict how your data is used.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to opt out of marketing communications.

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

8 Children's Privacy

MB99 is an adults-only platform. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at registration. If we discover that a minor has opened an account:

• The account will be closed immediately.
• All collected information will be deleted.
• All transactions will be cancelled.

If you believe your child has created an account on MB99, please contact our support team right away.

9 Policy Changes & Updates

MB99 may update this Privacy Policy from time to time. Reasons for changes may include:

• New legal or regulatory requirements.
• When new features are added to the platform.
• When best practices for data protection change.

For significant changes, we will notify you in advance via your registered email and post a notice on the website. Continued use of the platform after any changes will be considered acceptance of the updated policy.

To view older versions of this policy, please contact our support team.

10 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact the MB99 Data Protection team:

• Email: [email protected]
• Support: 24/7 support is available via live chat.
• Response Time: Within a maximum of 30 business days.

We take every privacy-related request seriously. Resolving your concerns is our goal.